Elevra OS Support
How can we help?
Get help with account access, projects, attachments, Atlas, calendars, contacts, notifications, and connected Google Sheets.
Contact Support
Send us an email
Include the screen where the problem happened and any error message you saw. Never email passwords or sensitive customer documents.
Quick troubleshooting
Sign-in or workspace access
Sign in with the email invited to your workspace. Ask the workspace owner to confirm your invitation and role if access is unavailable.
Atlas voice or spoken replies
Allow microphone and speech access in iPhone Settings. Make sure the phone is not muted and its media volume is turned up.
Photos and attachments
Allow camera or photo-library access when prompted. Elevra OS accepts common photos, PDFs, Word files, Excel files, and CSV files up to 100 MB.
Notifications
In iPhone Settings, choose Notifications, then Elevra OS. Turn on Allow Notifications and select the alerts you want.
Google Sheets
Reconnect Google Sheets from the Subcontractors page if the connection expires. The app requests access only to files created or selected for it.
Missing or stale information
Refresh and confirm you have a network connection. Elevra OS synchronizes when changes are detected.
Before contacting support
- Install the latest available version of Elevra OS.
- Confirm the iPhone has a working internet connection.
- Note the project, customer, or calendar item involved.
- Tell us the steps that produced the problem.